Strategic Customer Success Manager - Italian Speaking (Remote - Europe)

Candidates must be based in Europe and able to work remotely. Fluency in Italian and English is required. A fast-growing AI video software company sells its platform to large enterprises worldwide and is headquartered in London with teams across Europe and the US. This Strategic Customer Success Manager role covers the Italian-speaking market and a portfolio of enterprise accounts across Europe. You will act as a trusted advisor, helping customers adopt the product, renew, and expand, while working closely with Sales on onboarding. The role reports to the Director of Customer Success for Southern EMEA.

What you'll do

• Own and grow a book of enterprise accounts in Italy and other Italian-speaking European markets, tracking KPIs for adoption, retention and growth.
• Run onboarding for new clients and work with Sales to create a smooth handover and first-months experience.
• Lead regular client check-ins with senior stakeholders, from day-to-day users up to the C-suite, with clear outcomes on account health and opportunities.
• Identify churn risks and expansion opportunities early, and forecast accordingly.
• Show customers the return on investment and help them use the platform to create video content in new ways.

What you need

• Experience in customer success, client service, account management, technical account management, implementation or a similar customer-facing B2B role, ideally in SaaS.
• Experience managing a book of business against KPIs, including forecasting and risk management.
• Track record of building trusted advisor relationships and retaining or growing enterprise clients.
• Ability to hold business and technical conversations at multiple levels of an organisation.
• Fluency in Italian and English, and based in Europe.
• Light video editing skills are a plus, as are familiarity with AI or video tools and experience at a fast-growing technology company.

Applicants must be based in: United Kingdom, Germany, France, Netherlands, Spain, Portugal, Poland, Ireland, Italy, Belgium.

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