Workforce Experience Specialist - People Helpdesk

This remote role sits at the front of a People Team helpdesk, where you act as the first point of contact for employees with questions about HR policies, processes and systems. The organisation is a multi-country employer that values clear, dependable internal support. The role suits someone patient and organised who enjoys helping people, can simplify information, and is comfortable handling confidential matters with care. It also offers room to grow into People Operations work.

What you'll do

• Respond to employee queries via the helpdesk system with accurate and timely resolutions
• Triage questions and route them to the right People Operations team when escalation is needed
• Keep up to date with People policies, processes and systems
• Update helpdesk FAQs, scripts and response templates
• Record helpdesk interactions accurately to support reporting and trend analysis
• Support new joiners with systems, documentation and policy questions during onboarding

What you need

• 1–3 years of experience in HR support, customer service or People Operations
• Strong communication skills and the ability to simplify information
• Comfortable using helpdesk or ticketing systems and HR platforms
• Good organisational skills and able to manage multiple queries at once
• Basic understanding of HR processes and the employee lifecycle
• Experience in a fast-paced or multi-country setting is an advantage

Applicants must be based in: Nigeria.

How to apply

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